❓ Frequently Asked Questions
All answers to your questions about ac363 in one place
From opening an account to withdrawing via bKash, bonus terms to responsible gaming — whatever questions you have about ac363, all the answers are here in simple English.
ac363 is a safe and reliable online casino and sports betting platform built for players in Bangladesh. Whether you are a new member or an experienced player, many questions can come to mind. This FAQ page has been created to give honest and detailed answers to all those questions, so you can start playing with confidence. If you do not find your question here, speak to us directly on our 24/7 Bengali live chat.
Account and Registration
To register at ac363 you need an active mobile number, a username, and a password. The whole process takes just a few minutes and is done entirely online. Make sure you provide accurate details, as they may need to be verified at the time of withdrawal.
Yes. ac363 is for persons aged 21 and above only. You must agree to this condition at the time of registration. Minors are not permitted to open an account, and this is a core part of our responsible gaming policy.
No, only one account per person is allowed. Creating multiple accounts may result in all accounts being closed and any balance held being forfeited. Attempting to open multiple accounts to take advantage of bonuses will result in a permanent ban.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you face any difficulty, contact our 24/7 live chat support.
ac363 is fully optimised for mobile browsers. Open the site from your smartphone browser and play as normal. There is no need to download a separate app — saving the page to your home screen works just like an app.
Deposits and Withdrawals
Deposits from bKash are generally instant — in most cases your ac363 wallet is credited within a few seconds to 5 minutes. If it takes longer than 5 minutes, let us know via live chat and we will resolve it quickly.
The minimum deposit amount at ac363 for all methods (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳100. This low threshold allows new players to start with a small amount and try out the site.
Withdrawals from ac363 to Nagad or Rocket are generally completed within 5 to 30 minutes. This is among the fastest of any online platform in Bangladesh. Bank transfers may take a little longer.
The minimum withdrawal amount from ac363 is ৳1,000. Before withdrawing, make sure any active bonus wagering requirements on your account have been met, otherwise the request may be held up.
ac363 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or your bank may deduct their own service charges — this depends on the respective provider's policy. Contact your mobile banking provider directly for the latest charges.
Yes. ac363 supports both Upay and bank transfer. Upay deposits are processed quickly. Bank transfers can generally be made through Dutch-Bangla, City, BRAC, Islami, or Sonali Bank. Verify the correct account details before making a deposit.
Games and How to Play
Go to the cricket section on ac363 and choose the BPL match you want from the list. Various markets are available including match winner, top batsman, total runs, and over/under. Enter your amount and confirm your bet. With the live betting option you can also place bets while the match is in progress.
RTP (Return to Player) is a measure of a game's long-term average return — that is, theoretically how much comes back per ৳100 wagered. It is a statistical average, not a guarantee for any single session. All games on ac363 run on software from recognised providers, ensuring fair play.
Yes. The live casino section of ac363 works fully on any modern smartphone browser. Live tables from Evolution Gaming, Ezugi, and other providers — roulette, blackjack, baccarat, and more — can be enjoyed seamlessly on mobile.
Aviator is a crash-style game by Spribe. A plane flies and a multiplier keeps increasing. You must cash out before the plane crashes. Cashing out in time wins a multiple of the amount you wagered. The game is fast-paced and every round is different.
In the fishing games section of ac363 you will find popular titles from JILI — such as Mega Fishing, All-star Fishing, Bombing Fishing, Dragon Fortune, Royal Fishing, and more. These games are easy to learn, fun, and very comfortable to play on mobile.
Bonuses and Promotions
As a new member, when you make your first deposit ac363 will give you a 120% bonus of up to ৳20,000. So if you deposit ৳10,000, you receive ৳12,000 as a bonus and your total balance becomes ৳22,000. The bonus is added automatically.
The wagering requirement for the ac363 welcome bonus is 15x. This means the bonus amount must be wagered 15 times before withdrawal. For example, if you receive a ৳12,000 bonus, a total of ৳180,000 must be wagered. This is one of the more competitive conditions in the industry.
The ac363 VIP program has three tiers. Bronze members receive weekly cashback of up to 0.3%; Silver members up to 0.7%; and Gold members enjoy weekly cashback of up to 1.0%. You can move up to a higher tier through consistent play.
Bonuses are generally usable on most slots, live casino, and sports games. However, certain games may contribute less towards bonus wagering. Read the terms and conditions of each bonus for exact details, or ask via live chat.
Yes! ac363 regularly runs special promotions for occasions such as Eid, the BPL season, IPL, and the T20 World Cup. During these periods you can find exclusive deposit bonuses, free bets, and cashback offers. Check the promotions page on the site regularly for the latest offers.
Security and Responsible Gaming
Yes. ac363 uses SSL encryption technology, which keeps all your information secure. Personal and financial data is not shared with third parties. For more details about our privacy practices, see the Privacy Policy page.
For responsible gaming, set a daily budget and do not go beyond that limit. Do not chase losses by placing larger bets out of emotion. Take regular breaks. If you feel your gaming is getting out of control, contact us — we can provide various forms of support including self-exclusion.
To activate self-exclusion, send a request through our 24/7 live chat support or email [email protected]. We can temporarily or permanently close your account for a specified period (from 7 days to permanent). This step remains completely confidential.
ac363 uses software only from established and recognised game providers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi. The games from these companies are tested by independent auditors and use RNG (Random Number Generator) certification. There is no possibility of manipulation in results.
The ac363 support team provides service in Bengali via live chat 7 days a week, 24 hours a day. You will find the chat option on any page of the site. For written contact, email [email protected]. Our team responds quickly.
Yes. As part of responsible gaming, you can set daily, weekly, or monthly deposit limits if you wish. Request this via live chat or email. Once a limit is activated it cannot be changed until the specified period has ended, which gives your protection an added layer of strength.
24/7 Live Chat
Get instant support in English. Chat is available on any page of the site.
Email Support
For detailed queries write to us: [email protected]
Terms and Conditions
For full details about bonuses, payments, and account policies, read the Terms and Conditions.
Still have questions? Contact Support
Our support team is with you 24 hours a day, 7 days a week. Chat with us directly via live chat or log in to ac363 and get started.