ac363's Privacy Policy

ac363 (hereinafter referred to as "we", "us", or "the platform") places the highest importance on your privacy. This privacy policy tells you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using ac363's services, you are considered to have given your consent to the terms of this privacy policy.

Please read this privacy policy carefully before using our platform. If you have any questions, contact our support team.

What Information We Collect

When you register and use ac363's services, we may collect the following types of information:

Personal Identification Information

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport details (for identity verification)
• Current address

Financial Information

• bKash, Nagad, Rocket, Upay numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

Technical Information

• IP address and device type
• Browser information
• Login time and location data
• Cookie and session data
• Activity logs on the platform

Gaming Activity Information

• Betting history and gaming patterns
• Bonus usage information
• Customer support communication history

Purpose of Data Collection

ac363 uses your information only for specific and legitimate purposes. We never collect or store your information for unnecessary reasons.

• Account creation and management: For registering, verifying, and securely managing your account.
• Financial transaction processing: To confirm deposits and withdrawals and to prevent fraud.
• Age and identity verification: To ensure that only those aged 21 or above can use the service.
• Customer service: To resolve your issues and provide support.
• Responsible gaming: To identify excessive gaming patterns and assist you.
• Security and fraud prevention: To protect your account and prevent unauthorized access.
• Platform improvement: To improve the quality of services and enhance user experience.
• Legal compliance: To comply with applicable laws and regulations.

Data Storage and Security

ac363 uses industry-standard security technologies and practices to ensure the safety of your personal information.

Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted.
• Data is encrypted and stored on the server side.
• Firewalls and intrusion detection systems are kept active.
• Regular security audits and vulnerability testing are conducted.
• Two-factor authentication is available.

Organizational Security Measures

• Only authorized staff may access your personal information.
• All staff receive regular training on data protection.
• Strict internal data usage policies are followed.

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal compliance, dispute resolution, or fraud prevention purposes. After that period, the information is securely deleted or anonymized.

Data Sharing and Third Parties

ac363 is highly cautious about sharing your information with third parties. Information is shared only in the following limited circumstances:

Service Provider Partners

Only the limited information necessary to provide services is shared with technology partners required to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay and banking partners) and game software providers. These partners are required to adhere to the same privacy standards.

Legal Obligations

Where providing information is legally required under a court order, government directive, or applicable law, we may provide information to the relevant authorities.

When Information Is Not Shared

• No information is sold to third-party advertisers.
• Information is not used for marketing purposes without your consent.
• Contact information is not shared with unrelated third parties.

Cookies and Tracking Technologies

ac363 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

Cookies We Use

• Essential cookies: Required for login sessions and the basic functionality of the platform.
• Performance cookies: For monitoring and improving site performance.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand overall user behavior (without personal identification).

Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may limit some important functionality of the platform.

Your Rights

As a registered user of ac363, you have certain important rights regarding your personal information:

• Right to access: You may request to know what information we have stored about you.
• Right to rectification: If there is any error in your information, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation requiring its retention).
• Right to object to processing: You may object to the processing of your information for specific reasons.
• Right to data portability: You may request a copy of your collected information.
• Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

If you wish to exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request.

Protection of Minors' Information

ac363's services are for those aged 21 or above only. We do not intentionally collect information from minors. Age verification measures are in place at the time of registration.

If it comes to our knowledge that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

Policy Changes and Updates

ac363 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• By noting the update date on this page.
• By sending a notification to your registered email address.
• By informing you when you access the platform.

If you continue to use the platform after an update, you will be considered to have agreed to the new policy. We therefore recommend reading this page regularly to stay updated.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will try to resolve your request as quickly as possible.

After a complaint is submitted, we aim to provide an initial response within 7 business days. Complex matters may take a little longer to resolve, but we will keep you updated throughout the entire process.